Return Policy

We want customers to be satisfied with purchases made through Homemori. This Return Policy explains our general return and refund procedures.

30-Day Return Period

Customers may request a return within 30 days of receiving the order.

To be eligible for a return, the product should generally be unused and in substantially the same condition in which it was received. Original packaging, accessories, and other included materials should also be returned where reasonably applicable.

How to Request a Return

Before returning any product, please contact us at:

Email: service@homemori.com

Please provide your order number, the product you wish to return, the reason for the return, and photographs where the product is damaged, defective, or incorrect.

After your return request has been reviewed and authorized, eligible returns may be sent to:

Return Warehouse:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States

Please do not send products to the return warehouse without first contacting us and receiving return authorization.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us promptly at service@homemori.com with your order number and supporting photographs.

We will review the issue and provide an appropriate solution where applicable.

Return Shipping Costs

If a return is required because we sent an incorrect, damaged, or defective item, we will provide appropriate return instructions.

For returns based on customer preference, change of mind, or ordering the wrong item, the customer may be responsible for applicable return shipping costs.

Refunds

After an eligible returned product has been received and inspected, approved refunds will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

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