Refund policy
Last Updated: August 5, 2026
Return Window: 30 calendar days after delivery
Before Returning: Contact Homemori first
Refund Processing: 5–10 business days
1. Return Window
Eligible products may be returned within 30 calendar days after delivery.
The return period begins on the date the order is recorded as delivered to the customer.
Return requests submitted after the 30-day return window may not be eligible unless otherwise required by applicable law or approved after review of the circumstances.
2. How to Request a Return
Please contact Homemori before sending any product back.
When requesting a return, please provide:
- Your order number
- The product you wish to return
- The reason for the return
- Relevant photographs or videos where applicable
Please contact:
After the request has been reviewed, return authorization and return instructions will be provided if the product is eligible.
Do not ship a return before receiving return authorization and return instructions from Homemori.
3. Return Address
Approved returns must be sent according to the return instructions provided by Homemori customer support.
Unless otherwise specified in the return instructions, the approved return address is:
Ezhou Wanqin Trading Firm (Sole Proprietorship)
Room 413, Ranmengyuan Community
Binhu West Road, Xishan Subdistrict
Echeng District, Ezhou, Hubei Province 436000, China
Returns sent without prior authorization may result in delays in receiving, inspection, or refund processing.
4. Return Eligibility & Product Condition
To qualify for a preference-based return, products should generally be unused and in their original condition.
Original packaging, accessories, manuals, components, and other included items should also be returned where reasonably possible.
Products that have been substantially used, altered, modified, damaged after delivery, or returned with significant missing components may not qualify for a full refund.
5. Preference-Based Returns
Preference-based returns include situations such as:
- Change of mind
- Ordering the wrong product
- Ordering the wrong size, color, or variation
- Deciding that an accurately described product is no longer wanted
For approved preference-based returns, customers are generally responsible for return shipping costs unless otherwise required by applicable law.
Customers must first obtain return authorization and follow the return instructions provided by Homemori.
Unauthorized shipping costs, expedited return services, or other return methods independently selected by the customer are not automatically eligible for reimbursement.
6. Damaged or Defective Products
If a product arrives damaged or defective, please contact customer support as soon as reasonably possible after delivery.
Please provide, where relevant:
- Your order number
- Clear photographs or videos of the product
- Images showing the damaged or defective area
- Images of the outer packaging
- An image of the shipping label where available
After the issue has been reviewed and verified, Homemori will provide an appropriate replacement, refund, return, or other reasonable resolution.
If an approved return is required because the product arrived damaged or defective, Homemori will cover the applicable standard return shipping cost.
7. Incorrect Products
If you receive a product different from the item you ordered, please contact customer support before returning it.
Provide your order number and clear photographs showing the product received and its packaging where relevant.
Verified incorrect-item issues will be handled through an appropriate replacement, refund, return, or other suitable resolution.
If an approved return is required because an incorrect product was sent, Homemori will cover the applicable standard return shipping cost.
8. Products Materially Different From Their Description
If a product received is materially different from the information presented on the applicable product page, please contact us with your order number and relevant supporting information.
After review, an appropriate replacement, return, refund, or other reasonable resolution will be provided where the issue is verified.
If an approved return is required because the product was materially different from its description, Homemori will cover the applicable standard return shipping cost.
9. Missing Parts or Components
If a product arrives with a required part, accessory, component, or other included item missing, please contact customer support before attempting to return the complete product.
Depending on the product and circumstances, an appropriate solution may include:
- Sending the missing component
- Replacing the product
- Issuing a refund
- Providing another reasonable resolution
10. Non-Returnable Products
Certain products may not be eligible for preference-based returns when a reasonable restriction applies and is clearly disclosed through the relevant product information or applicable store policy.
Examples may include:
- Customized or personalized products
- Gift cards
- Products specifically identified as final sale
- Products subject to reasonable hygiene restrictions after opening or use
- Products that have been materially altered or damaged after delivery
These restrictions do not prevent review of legitimate claims involving damaged, defective, incorrect, or materially misdescribed products.
11. Return Inspection
Once an approved return is received, the product may be inspected to confirm its identity, condition, completeness, and eligibility under this policy.
If additional information is reasonably required to complete the return review, customer support may contact you before the refund is finalized.
12. Refunds
Once an eligible return has been received and approved after inspection, the applicable refund will be issued to the original payment method.
Refund Processing Time: Approved refunds are generally issued within 5–10 business days after the returned product has been received and inspected, or after a refund has otherwise been approved.
After Homemori issues a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
13. Original Shipping Charges
Homemori offers free standard shipping on all orders with no minimum purchase requirement.
Because no standard shipping charge is collected for orders using free standard shipping, there is no standard outbound shipping charge to refund for those orders.
If an optional upgraded, expedited, or special shipping service is offered and purchased, the additional shipping charge may not be refundable for a preference-based return unless otherwise required by applicable law.
If a return is required because the product arrived damaged, defective, incorrect, or materially different from its description, applicable shipping costs will be handled by Homemori where appropriate.
14. Partial Refunds
Where permitted by applicable law, a partial refund may be appropriate if an approved preference-based return is received materially incomplete, materially damaged after delivery, or missing substantial components for reasons not attributable to Homemori.
Any adjustment will be based on the actual condition and circumstances of the returned product.
15. Exchanges
Exchange availability depends on product availability and the circumstances of the request.
If an exchange is available, customer support will provide the applicable instructions.
If an exchange is unavailable, an eligible return and a new order may be used instead.
16. Order Cancellations
If you need to cancel an order, please contact us at service@homemori.com as soon as possible.
We will attempt to accommodate cancellation requests before fulfillment or shipment begins.
If an order has already entered fulfillment or has been shipped and can no longer be cancelled, any subsequent return must follow this Return & Refund Policy after delivery.