Terms of service
Last Updated: August 5, 2026
OVERVIEW
Homemori is owned and operated by Ezhou Wanqin Trading Firm (Sole Proprietorship).
Homemori is the brand created for our online home and lifestyle store, offering thoughtfully selected clocks, home accessories, and practical everyday products through the official Homemori website.
These Terms of Service apply to customers, visitors, and users who access or use homemori.com or purchase products through our website.
Throughout these Terms, “Homemori,” “we,” “us,” and “our” refer to Ezhou Wanqin Trading Firm (Sole Proprietorship), doing business under the Homemori brand.
By accessing our website, placing an order, or using services provided through the website, you agree to these Terms of Service and other policies referenced on the website.
BUSINESS INFORMATION
BRAND:
Homemori
LEGAL COMPANY NAME:
Ezhou Wanqin Trading Firm (Sole Proprietorship)
LEGAL REPRESENTATIVE:
Wei Yunjian
WEBSITE:
homemori.com
CUSTOMER SUPPORT EMAIL:
service@homemori.com
SUPPORT HOURS:
Monday–Friday, 9:00 AM–6:00 PM
(China Standard Time, UTC+8)
We generally respond within 12–72 hours on business days.
BUSINESS ADDRESS:
Room 413, Ranmengyuan Community, Binhu West Road, Xishan Subdistrict, Echeng District, Ezhou, Hubei Province 436000, China
ACCEPTANCE OF TERMS
Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of the website, you agree to comply with these Terms.
If you do not agree with these Terms, you should not use the website or purchase products through it.
GENERAL CONDITIONS
You may use our website and services only for lawful purposes.
You must not:
- Use the website for unlawful or unauthorized activities
- Violate applicable laws or regulations
- Infringe intellectual property or other legal rights
- Introduce viruses, malware, malicious code, or other harmful material
- Attempt to interfere with the security or normal operation of the website
- Submit false, inaccurate, or misleading information
- Attempt to access systems or information without authorization
- Use the website for fraudulent activities
We may restrict or terminate access to our services where reasonably necessary because of misuse, fraud, security concerns, or violations of these Terms.
ONLINE STORE TERMS
By placing an order through Homemori, you confirm that you are legally permitted to enter into the transaction under the requirements applicable to you.
You may not use our products or services for unlawful purposes.
Products purchased through Homemori should be used in accordance with applicable product information, instructions, warnings, and specifications.
ACCURACY OF INFORMATION
We make reasonable efforts to provide accurate and current information on our website.
However, occasional errors or omissions may occur in:
- Product descriptions
- Product specifications
- Dimensions
- Materials
- Availability
- Pricing
- Promotions
- Shipping information
- Images
- Other website content
We reserve the right to correct errors, update information, or make appropriate changes when reasonably necessary.
If an error materially affects an order that has already been placed, we will take reasonable steps to contact the affected customer where appropriate.
PRODUCTS AND SERVICES
Certain products may be available exclusively through our online store.
Product availability may change without notice.
We make reasonable efforts to accurately present product:
- Images
- Descriptions
- Dimensions
- Materials
- Features
- Colors
- Available options
- Prices
Actual product colors may appear slightly different depending on lighting, photography, screen settings, or device displays.
Product packaging or minor design details may change where such changes do not materially alter the product being offered.
Customers should review the applicable product page before placing an order.
PRODUCT USE
Customers should review applicable product descriptions, specifications, instructions, and warnings before using a product.
Products should be used only for their intended purposes.
Where a product requires batteries, electrical connections, installation, assembly, or other specific operating conditions, customers should follow the applicable instructions provided with the product.
PRICES
Product prices are displayed on the applicable product pages and during checkout.
Prices may change from time to time.
A price change does not normally affect an order after payment has been successfully completed unless an obvious pricing or technical error has occurred.
Any applicable product price, shipping charge, tax, or other applicable charge will be presented during checkout before the customer completes payment.
We offer free standard shipping on all orders with no minimum purchase requirement.
Any available shipping options and applicable charges, if any, will be displayed during checkout before payment is completed.
ORDERS AND BILLING INFORMATION
Customers are responsible for providing accurate and complete information when placing an order.
This may include:
- Customer name
- Billing information
- Shipping address
- Contact information
- Payment information
We reserve the right to review, refuse, limit, or cancel an order where reasonably necessary.
Examples may include:
- Suspected fraudulent transactions
- Incorrect pricing caused by an obvious technical error
- Products becoming unavailable
- Invalid or incomplete shipping information
- Payment authorization problems
- Orders that cannot reasonably be fulfilled
If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method where appropriate.
PAYMENT
Available payment methods are displayed during checkout.
Payments may be processed by third-party payment service providers.
Customers are responsible for ensuring that payment information submitted during checkout is accurate and that they are authorized to use the selected payment method.
An order is not considered successfully paid until the applicable payment has been authorized or confirmed.
Payment availability may vary depending on the customer's location, device, or checkout configuration.
SHIPPING AND DELIVERY
We offer free standard shipping on all orders with no minimum purchase requirement.
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
After an order has been dispatched, the estimated shipping time is 7–15 business days.
The total estimated delivery time is therefore approximately 8–18 business days, including processing and shipping.
Tracking information will be provided after shipment where tracking is available.
Delivery times are estimates rather than guarantees.
Delivery may occasionally be affected by circumstances including:
- Carrier delays
- Customs processing
- Public holidays
- Severe weather
- Destination restrictions
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
Additional information regarding processing, delivery, tracking, and shipping is available in our Shipping Policy.
RETURNS AND REFUNDS
Eligible returns and refunds are handled according to our Return & Refund Policy.
Return requests should generally be submitted within 30 days after delivery, subject to the eligibility requirements described in our Return & Refund Policy.
Customers should contact Homemori before returning a product.
Please contact:
Customers should not send products back without first receiving applicable return instructions.
Unauthorized returns may result in processing delays or may not be accepted where permitted by applicable requirements.
Refund eligibility, return conditions, return shipping responsibilities, damaged or incorrect products, and other return-related matters are described in our Return & Refund Policy.
ORDER CANCELLATIONS
Customers who wish to cancel an order should contact:
Please contact us as soon as possible after placing the order.
We will attempt to accommodate cancellation requests before fulfillment or shipment begins.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
Where applicable, the return process may instead apply after delivery.
OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our website may provide access to tools, technologies, payment services, analytics services, or other functionality supplied by third parties.
These third-party services may be governed by their own terms and privacy practices.
Your use of an optional third-party service may therefore also be subject to the terms and policies applicable to that provider.
THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We do not control independent third-party websites and are not responsible for their content, availability, privacy practices, or terms.
Customers should review applicable policies before providing information to or completing transactions with independent third-party websites.
INTELLECTUAL PROPERTY
Unless otherwise indicated, the Homemori website and its original branding, text, graphics, page design, and other store content are protected by applicable intellectual property rights.
You may use our website for personal shopping and other lawful purposes.
Website content may not be copied, reproduced, distributed, exploited, or used for unauthorized commercial purposes where doing so would violate applicable rights.
PROHIBITED USES
You may not use the website:
- For unlawful purposes
- To solicit unlawful activities
- To violate applicable regulations or legal rights
- To infringe intellectual property rights
- To submit false or misleading information
- To transmit malicious software or harmful code
- To collect personal information about others unlawfully
- To interfere with website security
- To attempt unauthorized access to our systems
- To engage in fraudulent transactions
- To interfere with the normal operation of the website
We may restrict access where reasonably necessary to protect our website, customers, business, or services.
PERSONAL INFORMATION
Personal information submitted through the website is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected.
Customers should review the Privacy Policy for additional information concerning our privacy practices.
DISCLAIMER
We make reasonable efforts to maintain the availability and accuracy of our website and services.
However, uninterrupted or error-free access cannot always be guaranteed.
Website functionality may occasionally be interrupted because of maintenance, technical issues, third-party services, network conditions, or circumstances outside our reasonable control.
Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited under applicable consumer protection requirements.
LIMITATION OF LIABILITY
To the extent permitted by applicable law, Homemori will not be responsible for indirect, incidental, or consequential losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Applicable statutory consumer rights remain unaffected.
INDEMNIFICATION
To the extent permitted by applicable law, you agree not to misuse the Homemori website or services in a manner that violates these Terms, applicable law, or the rights of another person.
Nothing in this section limits rights or protections that cannot lawfully be limited.
SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.
TERMINATION
These Terms remain effective while you use the Homemori website and services.
We may restrict or terminate access where reasonably necessary because of fraud, unlawful activity, security threats, misuse of the website, or material violations of these Terms.
Obligations that by their nature should continue after termination will remain applicable where permitted by law.
CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our website, services, store practices, or applicable requirements.
The latest version will be posted on this page with an updated Last Updated date.
Customers are encouraged to review these Terms periodically.