Shipping policy
Last Updated: August 5, 2026
Order Processing
Orders are processed after payment has been successfully confirmed.
Our standard order processing time is 1–3 business days.
Processing may take longer during weekends, public holidays, periods of unusually high order volume, inventory exceptions, address verification, or other operational circumstances.
Processing time and shipping transit time are separate. Estimated shipping time begins after an order has been dispatched.
Shipping Rates
We offer free standard shipping on all orders with no minimum purchase requirement.
Any available shipping options and applicable charges, if any, will be clearly displayed during checkout before payment is completed.
If an optional expedited or special shipping service becomes available, any applicable charge will be clearly displayed before payment is completed.
Estimated Delivery Time
After an order has been dispatched, the estimated shipping time is generally 7–15 business days.
Order Processing: 1–3 business days
Shipping Time: 7–15 business days
Total Estimated Delivery Time: approximately 8–18 business days
Delivery times are estimates rather than guaranteed arrival dates.
Actual transit time may vary depending on the destination, carrier operations, weather, public holidays, customs processing, transportation disruptions, and other circumstances outside our reasonable control.
Shipping & Fulfillment Origin
Orders may be fulfilled from different warehouses or fulfillment facilities depending on product availability, inventory location, and delivery destination.
Because products may be stored at different fulfillment locations, the location from which an order is dispatched may vary.
The shipping or fulfillment location may therefore be different from our business registration address.
We do not represent an order as shipping from a particular local warehouse unless that is accurate for the applicable order.
Shipping Confirmation
Once an order has been shipped, a shipping confirmation may be sent to the email address provided during checkout.
Where tracking information is available, the shipping confirmation may include the applicable carrier and tracking number.
Order Tracking
Please allow some time after shipment for newly issued tracking information to become active in the carrier's system.
Tracking information is provided by the applicable carrier and may not update continuously while a package is moving between facilities.
If tracking has not updated for an extended period or you have concerns about your shipment, please contact us with your order number and tracking information.
Shipping Address
Customers should provide complete and accurate shipping information during checkout.
Please carefully review your:
- Full name
- Street address
- Apartment or unit number, where applicable
- City
- State or province
- Postal or ZIP code
- Country or region
- Other relevant delivery information
If you notice an address error after placing an order, please contact us at service@homemori.com as soon as possible.
We will review the order status and determine whether the address can still be corrected.
Address changes cannot be guaranteed once fulfillment or shipment has begun.
Delivery Delays
Delivery may occasionally be affected by circumstances such as severe weather, carrier disruptions, customs processing, transportation interruptions, public holidays, peak shipping periods, or other events outside our reasonable control.
If your shipment appears significantly delayed or tracking has not updated for an extended period, please contact customer support with your order number and available tracking information.
We will review the available shipment information and assist with the delivery issue where reasonably possible.
Missing or Lost Packages
If a package appears to be missing, please first review the available tracking information and check:
- The delivery location
- Household members
- Building reception or mail area
- Nearby safe delivery locations
- Any available carrier delivery notes
If the package still cannot be located, please contact us with your order number and tracking information so that the delivery issue can be reviewed.
A carrier tracking status marked “Delivered” does not automatically prevent us from reviewing a legitimate missing-delivery issue.
Damaged Packages
If a package or product arrives visibly damaged, please retain the product and packaging and contact customer support as soon as reasonably possible.
Where relevant, please provide:
- Your order number
- Clear photographs or videos of the product
- Images showing the damaged area
- Images of the outer packaging
- An image of the shipping label where available
Verified product or fulfillment issues will be handled in accordance with our Return & Refund Policy.
Multiple Packages
Products within the same order may occasionally be shipped separately when they are stored at different fulfillment locations or require different shipping arrangements.
When this occurs, individual packages may receive separate tracking numbers and may arrive on different dates.
Receiving one package before another does not necessarily mean that an item is missing from your order.
Customs, Duties & Import Fees
International shipments may be subject to customs procedures depending on the destination.
Customs duties, import taxes, brokerage charges, or other government-imposed fees may apply where required by the destination country's or region's regulations.
Unless otherwise stated during checkout, charges imposed by local customs authorities or other government agencies are generally the responsibility of the recipient where applicable.
Shipping Restrictions
Shipping availability may vary depending on the product and destination.
Certain products may not be available for delivery to every location because of carrier restrictions, product dimensions, weight, regulatory requirements, inventory availability, or fulfillment limitations.
If an order cannot be fulfilled to the selected destination, we will contact the affected customer and arrange an appropriate order adjustment or refund where applicable.
Questions About Shipping
Need help with a shipment?
Please contact:
Email:
service@homemori.com
When contacting us regarding an existing shipment, please include your order number and tracking information where available.
Support Hours:
Monday–Friday, 9:00 AM–6:00 PM
(China Standard Time, UTC+8)
We generally respond within 12–72 hours on business days.
Operator:
Ezhou Wanqin Trading Firm (Sole Proprietorship)
Legal Representative:
Wei Yunjian
Registered Address:
Room 413, Ranmengyuan Community
Binhu West Road, Xishan Subdistrict
Echeng District, Ezhou, Hubei Province 436000, China
This Shipping Policy should be read together with the Homemori Return & Refund Policy, Terms of Service, Privacy Policy, and other applicable store policies.